Allow Conversation AI to Follow up
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Filip Kusy
I think it would be helpful to let the ai follow up with a client if they don't respond in a certain amount of time
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Abhishek Kumar
closed
Few common clarifications
🔹 This feature is currently available via Labs — make sure to toggle it on!
🔹 The contact request trigger is dynamic — If a user says things like “Follow up with me in 15 days” or “Let’s talk next week when i have money ,” the AI bot understands and remembers, then follows up at the perfect time. 🧠🤖
🔹 If the contact books an appointment, the bot won’t follow up again — unless they return and re-engage.
If the goal is achieved the bot wont followup , the goal can be getting all the answers or booking the appointment
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Abhishek Kumar
open
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Abhishek Kumar
closed
this feature is available via labs now
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Tim Martin
Abhishek Kumar It is not available in my labs. This is all I have in labs.
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Abhishek Kumar
Tim Martin you need to go to subaccount or location labs not agency
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Tim Martin
Abhishek Kumar So it is... thanks Abhishek. I wasn't aware labs existed in sub accounts. Thanks for letting me know!
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Abhishek Kumar
Tim Martin try it out
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Tim Martin
Abhishek Kumar I've just configured for one of my sub accounts first. This will greatly simplify an old workflow.
Are there any options to turn off the auto followup for a particular client? e.g. If a client makes a booking on a calendar, we don't really want the bot to keep reaching out.
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Abhishek Kumar
Tim Martin if the clients books an appointment , the followup wont happen . it will not do followup if someone books an appointment that is the basic logic .
test with out with yourself and check , the followup wont be scheduled for that contact
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Tim Martin
Thanks for the info and the new loom Abhishek Kumar. Sorry to bombard you with questions. I'm just excited to implement this. Hoping that these questions and answers also help others.
A couple of additional questions/observations
* You have explained that the followup won't fire if a client books an appointment unless they re-engage. Many of our clients will book an appointment via a calendar link the bot sends out, then they send a message back saying "Thanks, I've booked the appointment now". That would trigger the re-engage again.
* My sub account is set to AEST GMT +10. Follow up hours set to 8am to 6pm. The bots first follow up is set to 2mins after no response.
An sms was sent out at 8:11AM AEST 31/05/2025 (within the 8am to 6pm timeframe).
The AI Response Info indicates "Followup scheduled with Tim at 31-05-2025 03:46 AM with Asia/Kolkata. Since this is outside business hours, followup message will be sent during business hours on 31-05-2025 08:00 AM."
I think the bot is getting confused with timezones?
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Abhishek Kumar
Tim Martin its okay mate , new features do come up with lots of doubts and questions , but happy to help you
- hey we analyse the conversation and then we intelligently decide whether to followup or not . check the screenshot attached .
when the client says I have booked the appointment , we get to know the objective is achieved and we wont followup
when the client says not interested , stop messaging me , in these cases also we wont followup
- Yes, we became aware of the timestamp display issue yesterday. Just to clarify — this is purely a front-end issue. The backend logic is working correctly, and follow-ups are being triggered based on your business timezone as expected.
For example, if your timezone is set to AEST, the follow-up will happen at 8 AM AEST, even if the UI shows it differently.
We’ll be pushing a fix for the front-end display first thing Monday. In the meantime, rest assured — your follow-ups are still going out at the right time based on your business settings.
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Abhishek Kumar
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Abhishek Kumar
closed
Hey Guys we have released this awesome feature
here is the help doc - https://help.leadconnectorhq.com/en/support/solutions/articles/155000005353-auto-follow-up
and here is the loom video
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Abhishek Kumar
open
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Abhishek Kumar
closed
Hey Guys we have released this awesome feature
here is the help doc - https://help.leadconnectorhq.com/en/support/solutions/articles/155000005353-auto-follow-up
and here is the loom video
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Fayth Tiah
Is this feature available yet?
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Abhishek Kumar
Fayth Tiah yes it is , please check the documents , it is available via labs .
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Abhishek Kumar
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Pasquale Scaife
Yes! Is this live?
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Abhishek Kumar
Pasquale Scaife: currently in development
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Anthony Hunt
important
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