AI will NOT STOP if human reply from WhatsApp App or Web directly
J
John Yao
Although the setting has been set that when human reply, the AI chatbot will be sent to sleep for 30 mins, but when the human replies from WhatsApp, the AI won't stop.
AI will only stop if the human reply from the CRM system. Please make the AI be sent to sleep when human reply from WhatsApp App or web as well.
I have uploaded some screenshot for you to check
Log In
L
Luisa Sanchez
I agree, this is crazy it should work if the reply comes from whatsapp or meta not just from the CRM
A
Abhishek Kumar
John Yao you have to reply from CRM system only . if you reply from app the bot wont go to sleep This enhancement is planned from us
J
John Yao
Abhishek Kumar Thanks, it will be good for this enhancement.