AI to respond in structured format for product details
in progress
F
Fayth Tiah
As the bots responds to customer queries especially for businesses that has multiple products and prices, the 1 paragraph merged replies can be confusing and difficult for the user to understand. Hope GHL can improve the AI to respond in structured formats or share photos and videos responses soon.
Example of what I mean by structured response:
Package 1:
Product A : USD10
Product B : USD 50
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A
Abhishek Kumar
in progress
which channel you need this . is this for your end contact or internal GHL conversation page .
F
Fayth Tiah
Abhishek Kumar for the bot to be able to send photos and videos to the end user. On conversations page we just need to know what was sent.
A
Abhishek Kumar
Fayth Tiah photos and videos is separate thing
Please tell me about structured format .which channel you need that .
A
Abhishek Kumar
or you need that only in bot trial
A
Abhishek Kumar
dont try it on bot trial , please try it on real live chat