AI to Remember Recent Conversations
in progress
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Nurudin Hadi
I’d like to request an improvement for the Conversation AI in GHL. Currently, the AI does not remember what was previously discussed in the same chat session. This causes issues when customers ask follow-up questions, as the AI treats them like a completely new conversation.
For example, if a customer asks, “Can I book an appointment for tomorrow?” and later follows up with “Actually, can I make it for Friday instead?”, the AI doesn’t remember the previous request, leading to confusion.
It would be beneficial if the AI could:
Remember the latest conversation within the same chat session.
Provide context-aware responses instead of restarting the conversation each time.
Recognize when a customer is referring to something they already mentioned.
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Jeff Middleton
I would like AI to be aware of all of the conversations and actions it is taking "real time" so that it responds to the chat/voice conversation having the knowledge of who it is speaking to and all data in their records.
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Abhishek Kumar
Jeff Middleton we already do that
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Keith Besherse
Conversation AI Behavior Issues (and Workflow and Voice)…
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Abhishek Kumar
Keith Besherse can you elaborate
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Keith Besherse
Abhishek Kumar, We have discussed. I know you are working diligently to improve the system. Most of the issues I have documented are already being addressed.
Mostly I am highlighting that this new request indicates that the person who made the post either didn't search the ideas board or HighLevel didn't merge. I did not vote for this new version.
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Abhishek Kumar
Keith BesherseThanks
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Abhishek Kumar
in progress
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Abhishek Kumar
we already support this , you can check the response info we have release recently .
see this change log - https://ideas.gohighlevel.com/changelog/new-response-info-for-conversation-ai
The followup you are talking about is rescheduling of appointment which is currently under development
but we store chats during an conversation
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Filip Kusy
Abhishek Kumar This is good but now you need to add the ability to test out the bot with a certain chat history, right now if you go to the conversation ai tab you can type a message and the bot will respond as if it's responding to a customer, above that there should be a box where you can create a fake chat history to see how the bot will respond to that same message with different chat histories
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Abhishek Kumar
Filip Kusy the bot decides when to pickup chat history for context awareness
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Filip Kusy
Abhishek Kumar So if I say in the prompt if they reply with this and before you (the bot) responded with this then reply with this, would the bot trigger to pickup the chat history?
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Abhishek Kumar
Filip Kusy we always send the chat history ( last 20 messages) along with the prompt .
The bot reads the prompt + chat history and then decides structures the answer and sends it .
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Abhishek Kumar
Filip Kusy this feature will be released next month where you can control chat history and turn it off altogether and then you can test it step by step
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Filip Kusy
Abhishek Kumar Ok great