AI hand off to a human message for Conversation AI at the end of maximum number of replies
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Keith Besherse
I would like a final message to go from the Conversational AI bot to the contact when the maximum number of replies is reached.
The AI assistant should not be having a two-way dialog with someone and then suddenly go silent.
In the Conversation AI Advanced Settings for Auto-pilot mode there should be at least 2 fields for what happens when the max number of messages is reached:
1 - What do you want the bot to say before it goes to sleep?
(Example answer: "Thank you for providing this information. It will help us determine how to best serve you. I will hand this conversation over to a human who will get back to you shortly.")
2 - What happens next?
Possible options:
Trigger a workflow.
Notify the assigned user.
Nothing (leave conversation marked unread).
Mark the conversation as read.
Log In
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Keith Besherse
The Auto Follow Up feature is fantastic.
Combining the Voice AI call summary and transcript function with Auto Follow Up allows the AI Employee to continue the engagement while simultaneously keeping the Assigned User informed.
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Abhishek Kumar
create a workflow to mark the conversation as read , the limit will reset . Keith Besherse
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Keith Besherse
Abhishek Kumar, Thank you. Resetting the limit isn't the most important element here. The polite signoff and handoff to human is what I am hoping to achieve. I think you understand this, just confirming.
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Keith Besherse
A Bot Final Message field here would be very nice.
Intent would be to advise contact of what to expect next (human follow up or handoff to an agent able to help with the specific issue).
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Abhishek Kumar
Keith Besherse we will increase the limit here and keep the limit 25 here so that it rarely hits the limit
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Keith Besherse
Abhishek Kumar, I like having a low limit. I don't want the bot to engage indefinitely. I want the bot to do just enough pre qualification to scare off the cold outreach/spam and ensure that only qualified prospects schedule appointments. Then I want to keep the relationship warm (but not hot) for possibly months at a time.
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Abhishek Kumar
Keith Besherse we will explore the solution. Keep it 10 for now
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celver Putian
Please check this one. Issue with regards to Double purchases. This is a critical issue that may cause stripe shutdowns due to chargebacks and disuptes.
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Keith Besherse
celver Putian, I am confused. What does the prevention of double purchases have to do with Conversation AI?
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Abhishek Kumar
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Keith Besherse
Abhishek Kumar, thank you!