When merging contacts with different email addresses, option to save the emails as secondary/multiple emails
under review
J
James Crook
We can now save multiple email addresses on one contact, which is awesome.
However, if I search my contacts and find multiple entries for one person, each with a different email address, at the moment I click "merge" and it only saves one of the email addresses - I can choose which one, but only one.
So I have to copy the other email address(es), then complete the merge, then edit the email field to add the other addresses in.
Instead, I would like to be able to select the extra email addresses in the merge popup so they can be optionally added as multiple email addresses on the merged contact record.
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M
Michael Garcia, CEO
This would be great. I did not realize the "secondary emails" were not being saved until recently. I lost a lot of contact emails because of this.
P
Pallavi Kothari
Merged in a post:
Bug: Merging contacts loses multiple email address
J
James Crook
If a contact record has multiple email addresses (stored as secondary emails in the email field popup) and then I MERGE that contact record with another... then the multiple emails are lost. Only the main email address from the selected contact is saved after the merge.
There is no selection or way to save the multiple email addresses visible in the email field popup, during merge.
P
Pallavi Kothari
under review
C
Chris Roberts
Agreed.
J
Josh Erdman
I completely agree! Merging is almost not helpful if we end up losing an email address and a huge waste of time if I need to copy the email address, merge the contact and then add back the email address that would have been lost.
K
Keith Besherse
Same for phone number. If the person calls from a different number a new contact is created with no name. After the call (or listening to the voice mail), we have to add the name, then in contacts view search for that name, then copy the new phone number, then merge all the instances of that name, then add the new number to the phone number list.
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Josh Erdman
Keith Besherse yes yes!
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Keith Besherse
The ability to preserve the alternate/secondary phone & email address shouldn't be an additional manual action.
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Keith Besherse
Also merge in Activity feed and Conversation history.
I started a conversation on IG with a friend which then creates an additional record for him. When I merge the IG contact with the existing contact I lose the records of the IG DM and HL thinks I haven't used IG to DM with him.
K
Keith2 Besherse
Maybe that one was user error on my part...