Find all duplicate contacts and then Merge
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Pallavi Kothari
Hi All,
I’d like to gather some feedback regarding how you expect the DND (Do Not Disturb) status to be handled when merging multiple contacts based on emails or phone numbers.
Manual Selection: Would it be sufficient for you to see all the DND statuses for individual channels from the merged contacts and manually pick the one that works best for you?
Automatic Assessment: Alternatively, would you prefer if HighLevel automatically assessed the DND statuses for the selected email address or the phone number and enables if DND is enabled for any contact with that email address/phone number? If so, what other criteria or considerations would you expect us to take into account?
Default Values: In cases where the process is manual, would having the DND status of the master record set as the default value be acceptable?
Your input on this would be greatly appreciated.
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Keith Besherse
Pallavi Kothari, manual select for each available contact method.
Please and thank you.
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Mariah | FG Funnels Support Team
It would be hugely beneficial if the "Purchase Activity" could be merged for all of the duplicate contacts as well. This a pain point we about hear from our users.
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Brandon Fertig
I think there should be a Merge action as part of a workflow, and this would allow for all kinds of customizability based on various criteria. Email, phone, custom fields, AND/OR logic, etc. Right now, I am trying to manually solve for the issue of 5 different contacts created because of different systems being used and an improper handling of contacts. Many people have multiple emails and phone numbers, and the auto 'prevent duplicates' function in the settings is not a viable solution: it will either prevent information from being written altogether, or it will overwrite information that should have been added instead.
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Geri Nagy
Merge function on contact level to search who we want to merge with.
Could we get a merge option on the individual contact page to select who we want to merge with? Would be amazing!
Pallavi Kothari
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Geri Nagy
Update on Merge modal. Pallavi Kothari
Use Case:
Contact register with personal email and book a call with business email.
Solution
In merge modal, we should be able to select to keep both email and just select which one is the default. So in the future we can avoid to duplicate that contact again.
Question.
If a contact has a default email and an additional, a new contact comes in from a form or CSV upload, then will the system check for additional email match as well before creating a new contact?
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Brooks Golden
Pallavi Kothari The only correct way to handle mixed DNS statuses is to set the non-DND email as the default email for the contact (regardless of master record), then have the option to manually turn on DND.
It's too often that clients will DND their work email but not their personal or vice versa based on where they prefer to recieve our emails. Only if they've DND'd both emails should the contact be set to DND by default.
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Jay Martin
Brooks Golden This is where you need a per email, per phone for Call & Voicemail, per phone for SMS specific DND channels. This solves your problems. Now each contact can have multiple emails with each having their own DND toggle. Pallavi Kothari
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Tracey Lipnicki
Actually i think the lowest level of DND would be preferred, ie: if one contact is dnd and the other is not then make the contact not DND. only for DND when both are DND should it actually be DND.
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Andrew Batchelor - SFUAI
Automatically merge and set DND if either record has DND... then provide a list where we can check manually.
Manually checking records isnt feasible with even a few thousand records...
Err on the side of caution and report which records were set to DND after the merge.
thanks Batch
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Curt Kempton
In my experience with merging contacts in general, and any fields in the contact profile, I prefer it to be a manual choice... The software we used previously had an option to check for duplicate contacts - once the list came up with who they thought could be a duplicate, I was given the option to merge (and which info from each profile I wanted to keep in the new merged profile) and which duplicate suggestions to reject.
While manual can be tedious, we have a lot of customers with multiple accounts that depend on separate contact profiles that don't always follow the rules of logic that would most likely be used for auto-merging of contacts.
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Pallavi Kothari
Curt Kempton: Hi Curl
Which platform are we talking about here?
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Curt Kempton
Pallavi Kothari Hubspot
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steven Martinez
Manual would be best however if the default was set to use the master record selected I think I could deal with that and be happy.
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