Currently, GoHighLevel defines a unique contact based on phone number, email, or both.
However, for some businesses, a different identifier (e.g., Membership ID, Customer ID, Policy Number) is required to prevent duplicates and ensure accurate record management.
šŸ”¹ Feature Request:
1ļøāƒ£ Custom Unique Contact Field ā€“ Allow users to set what defines a unique contact (e.g., Membership ID, Customer ID).
2ļøāƒ£ Enforcement in Imports & Forms ā€“ If a custom field (e.g., Membership ID) is chosen as the unique identifier, it must be:
> Present during bulk imports to prevent duplicate entries.
> Mandatory in forms to ensure contacts are correctly identified.
šŸ’” This feature will improve contact management for industries using membership-based systems, insurance, healthcare, and loyalty programs.
šŸš€ Impact: Prevents data duplication, improves record accuracy, and enhances CRM flexibility.