Kollab App Bug Fixes
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Aman Alzubier
The app has been extremely buggy—slow to load and frequently logging users out. This is impacting the user experience and is hurting community engagement.
For Kollab to succeed, users need a seamless, reliable experience that feels easy, not frustrating. Please let let us know if there is any way we can contribute and assist if needed.
Thanks for your attention to this!
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M
Marvin Eckert
yes please!
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Grant Collins
I've had users inform me that they are frequently being logged out, often many times during a single day, which discourages using the app. I also experience this myself. The concept of the app is great and attention to these types of details will help to make it all come to fruition.
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Jonas Jörg Goldt
Grant Collins I second this. I also heard from my members that they are a bit annoyed by these way too frequent (like every 2 hours?) auto-logouts. Plus it then looks like they're still kind of logged in the client portal but not in the membership anymore so for them it feels like they suddenly don't have access to the membership courses anymore, so they got confused and reached out to me. So this caused a subpar experience for our members - and entrepreneurs.
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Aman Alzubier
Jonas Jörg Goldt fixes like these are more important than rolling out new features as they make or break the experience.
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Jonas Jörg Goldt
Aman Alzubier I fully agree. Bug fixes and improving existing features should be their #1 focus (and maybe doing user-centered design from the start).