Option to Remove client ability to Cancel Subscription
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Sarah Adji
EDIT : I discovered I can customise what is shown in the Client Portal so problem solved. Would have been great for documentation to be updated and support staff trained to know how to direct to this customisation.
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We'd be happy for clients to see their current Subscription in the Client Portal but don't want them to be able to Cancel without our knowledge.
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B
Ben Eckenroed
I need the ability to allow them to change their billing, see their invoice history and see their active and past subscriptions. The only thing I don't want them to have is the ability to cancel directly from within the portal.
Perhaps a way to disable the "Cancel" option from showing on Subscriptions in the Client Portal or the ability to redirect it to a form we can setup to request cancellation so we can do some workflows ahead of time for customer retention.
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RTYP Master
This is especially important if the subscription is actually a payment plan on a product, like group coaching for X months, etc ...