A
Advitiya Sharma
If you see the chat feature in communities it is very basic & not usable to a very large extent. If it becomes like Intercomm, I don't see even a single reason people would go to skool or any other community platform or even client support platforms.
Go high level with become world's no.1 client management platform.
Simple request:
  1. As business owners we should be able to monitor what chats are happening individually between our community admins aka client success managers and the clients itself.
  2. There should be an option to create tickets inside the applications from clients end, and the ticket gets resolved once the client is happy.
  3. We should be given an option through which we can limit people in a group to just message admins or client support managers assigned.
  4. There should be automation options for chat for regular follow ups with clients in a certain group. For Free groups it can do the work of lead gen, and in premium groups it can be useful for client follow ups & satisfaction.
  5. Final - AI Database, we should be able to feed our database to AI, which manages client queries & if clients aren't satisfied with answers they can choose to speak to a customer success manager or create a ticket.
If this can't be achieved, We should have an option to integrate Intercomm with Kollab App & Web Community Platform so that we can do this using intercomm.
I promise as soon as this gets rolled out, it's a matter of time Go High Level will not have a single competitors on the planet until I go and give them the same suggestion lol.