WhatsApp & Text Message Contact Options for GBP

We’ve added a new way to help your clients stay connected with customers — directly from their Google Business Profile (GBP).
✨ What’s New?
You can now add WhatsApp and Text Message contact options
 to a GBP listing — giving businesses more ways to be reachable by customers who prefer messaging over calls.
🧭 Where to Find It
Navigate to: Reputation → GBP Optimization
Scroll just below the Phone Number field
You’ll now see fields for Text Message and WhatsApp
💡Heads-up:
 If both fields are filled, Text Message will take priority
 as the contact method shown on the GBP listing.
✅ Why This Matters
Modern customers expect quick, convenient communication. By enabling WhatsApp and SMS contact, your clients can build trust and drive more direct interactions — all while improving the completeness and engagement level of their Google profile.
🚀 Up Next: GBP Post Scheduler
We’re not stopping here! Next on the roadmap for the GBP Optimization tool is the ability to view, create, and schedule GBP posts directly from within HighLevel — making it even easier for your clients to stay active and visible in local search.
To know more about Online Listings and how you can resell it to your clients, click here 👈🏻 Have some suggestions for Online Listings? Simply post your ideas in our 💡 Ideas Board, and we will prioritise your suggestions!
Stay tuned — more powerful updates coming soon!