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Conversation AI
WhatsApp Policy Update: Business Solution Terms and AI Use
Meta has announced an update to the WhatsApp Business Solution Terms, effective January 15, 2026. The new terms introduce additional clarity around AI usage, data handling, and third-party integrations for all WhatsApp Business Solution Providers (BSPs).
This update is primarily intended to restrict external large language model (LLM) providers—such as OpenAI, Anthropic, or Perplexity—from using WhatsApp message data for AI model training or analysis.
GoHighLevel’s Conversation AI remains fully compliant with these new terms. Our AI operates within HighLevel’s infrastructure, acts on behalf of your business, and does not share or train on your WhatsApp data.
You can continue using Conversation AI on WhatsApp without any changes or interruptions.
For more details, read the WhatsApp Business Solution Terms