You can now use Service Booking variables directly while creating WhatsApp Templates and Flows.
Previously, these reminder-related variables were only available inside Workflows. With this update, the same dynamic service booking information can now be added to your WhatsApp messages, making it easier to personalize reminders and notifications.
What This Means for You
Add appointment and service booking details directly into WhatsApp templates.
Use the same dynamic variables across:
- Workflows
- WhatsApp Templates
- WhatsApp Flows
- Create more personalized and timely WhatsApp reminders without additional setup.
Why This Matters
- Simplifies building service booking reminders on WhatsApp.
- Ensures consistent messaging across automations and templates.
- Gives you more flexibility to design end-to-end booking and reminder experiences within WhatsApp.
No action is required—this improvement is available automatically when creating new WhatsApp templates and flows.