Revamped Trust Centre and A2P Experience

We’ve rebuilt the Trust Center and the A2P registration flow from the ground up — with a sharper focus on clarity, guidance, and reliability.

The new experience is faster, easier to navigate, and gives users the confidence to submit compliant A2P registrations with fewer rejections.

🔄 What’s New :

Guided, step-by-step registration with contextual tips and examples
New Submission Review step to verify all details before submitting
Modern, unified Trust Center layout with clearer structure and help content
Interactive tooltips and inline guidance across every step — including visual aids for EIN, address, and consent examples
Cleaner design system for consistency across all compliance products

🕹 How It Differs from the Old Experience :

Entry & Layout :

Before: The Trust Center page was fragmented, with separate product cards and minimal context. Information about A2P, CNAM, SHAKEN/STIR, and Voice Integrity was spread across tabs, making it harder for users to understand which product applied to their business needs..

Now: The redesigned Trust Center introduces a modern, unified interface that visually groups all trust products in one clear, well-structured view. Each product card now highlights its core value proposition (e.g., compliance, verification, or caller trust) with crisp descriptions, actionable “Start Registration” buttons, and links to detailed resources.

Business & Profile Details:

Before: Dense forms with limited clarity, often causing incorrect submissions.
Now: Structured sections with inline instructions, live tooltips, and visual reference examples for tax ID, address, and contact information — making compliant data entry simple and foolproof.

Consent & Opt-In :

Before: Static, text-heavy forms offering little clarity on compliance expectations.
Now: Improved tooltips, visual best practices, check-list for best practises that guide users to complete TCR complaint A2P campaign submissions.

Review & Submission:

Before: Users submitted directly after data entry with no way to verify accuracy.
Now: A dedicated Submission Review screen lets users confirm every detail before submitting — reducing avoidable rejections and resubmissions.

Help & Education:

Before: Limited tool-tips, no visual examples.
Now: Contextual assistance baked into every step — inline tooltips, visual examples, and embedded best practices — plus upcoming access to Join a Support Call 🎧 and Video Walkthrough ▶️ options directly within the flow.

💡 Why This Matters:

This redesign isn’t just visual polish — it’s a fundamental shift toward a predictable, self-guided, and educational experience that reduces friction and improves compliance outcomes.

Users now get:

Fewer rejections and faster approvals
Real-time guidance on compliant input
Clarity at every step, from EIN entry to opt-in setup
A more confident, transparent registration process

⏳ Coming Soon :

Join a Support Call — live help directly inside the flow
Video Walkthrough — quick in-product visual guide to the entire A2P process

NOTE

: We’ll update this post once these are live.