Pass Processing Charges Or Additional Fees to the Customer

Business can now pass on any

processing charges, miscellaneous charges or additional fees like convenience fee

to end customers by enabling a new processing charge option within payment settings.

What's New?

A new Processing Charge setting is now available under Payments Settings.
Businesses can enable or disable the option to pass any additional fees to customers.
Businesses can define the fee percentage and choose a custom label for how this fee appears to customers.
Businesses can apply this fee selectively to Invoices, Funnels, Payment Links, Forms and Surveys using checkboxes.
The fee is calculated on (Subtotal - Discounts + Taxes) — representing the actual transacted amount.

End customers will:

See the fee as a distinct line item during checkout or payment (in case of Invoices) and on Transaction Receipts.
See the fee in Transactions & Orders export with the label name under 'Processing Charge Name' and the value/amount under 'Processing Charge Amount'

Important behavior notes:

Invoices already sent or orders already placed remain unaffected by setting changes.
Disabling the feature does not retroactively remove fees from existing invoices or orders unless those records are editable.
This feature will be available for PayPal and Custom Payment Providers only on the Invoices checkout.
This charge will not apply on Invoices paid via mobile app, that feature is Coming Soon.

How to access the feature?

Configuration -
Payments > Settings > Miscellaneous Charges > Processing Charges
Available on Checkouts -
Funnels, Forms, Surveys, Payment Links, Invoices & Estimates

What’s Next?

Add more channels support for processing charges (Ecommerce, Mobile POS, Calendars, etc.)
Future support for channel-specific processing fees (Different fees on Funnels vs Invoices, etc.)
Future support for payment provider specific processing fees (Different fees on Stripe vs PayPal vs NMI, etc.)
Enhanced reporting and filters for fees collected via this setting.

Help Document Link:

Visuals