Multi A2P Brand and Campaign support with additional upgrades ☎️

🪄

New Feature

✅ Multi A2P Brand and Campaign Support

We have introduced support to have multiple A2P Brand and Campaigns in the system which can easily help better optimise your sending capabilities. Salient features involve:

New tabs for listing the brands and campaigns on the trust centre section.

Feature to upgrade the A2P brand, from Sole prop to Standard/High volume Standard brands, with the possibility of keeping multiple brands for one sub-account, from upgrade brand CTA on the brands tab.

Feature to create multiple campaigns using one approved brand with different campaign use cases, from create campaign CTA on the campaigns tab.

Feature to link different phone numbers to different campaign use cases, from the manage numbers page.

⚙️

Enhancements

📱Manage Numbers Page

Proper CTA/UI is being shown now for linking to a telephony service in case of no telephony service is connected to the sub-account.
In the Add Number Pool flow for non-US sub-accounts, updated the placeholder text to "Enter digit(s) to check availability" instead of 'Area Code' for local and toll-free numbers.
Proper error message in case of 'Emergency address needs to be removed' when phone number deletion is initiated.
Multiple currency support in 3DS payment in purchase number flow, fixing the error in cases where the customer bank account does not support USD as the default currency.
Refactored the manage number page code to reduce the unnecessary API calls and smooth loading of page.

📃 A2P Registrations

Auto-submit/Manual submission of A2P Brand/campaign registration has been disabled for paused/inactive locations.
Added a new pricing checkbox for acknowledgement on resubmission or creating a new campaign to avoid any future pricing discrepancies.
A2P Wizard campaign price checkbox content changed to reflect that campaign fees (both monthly and one-time) are also charged in case of resubmissions.
Removed the Opt-In keywords section for A2P submissions. The default keywords will be now automatically submitted.
Automatic Submission of Campaign for approved brands - The campaign will now be automatically submitted only once when the brand first goes to the approved state. If the brand is older than 5 days, the new campaign will not be automatically submitted. In cases where the Brand is approved and campaign is not started then a CTA to 'create campaign' is given to initiate the campaign submission manually.
A2P submissions were failing with a warning “Customer Profile is deleted/in the draft”, this has been handled to auto-create a new customer profile to avoid issues while submissions.
Added 'construction' as a Business Industry type.

📞

Voice optimisation

Workflow Call Auto Connect: Certain carrier networks aren't sending out the DTMF tones to Telephony partners, causing issues with the call flow. Made the call connect feature optional in workflow, so that the agent will hear the whisper message "You have received a new lead" and automatically start calling the customer.
Sometimes double call icon appeared when users switch from one sub-account to another, which is fixed now.
Multiple Incoming call messages were generated earlier, fixed it by changing the reason from 'reject' to 'busy' to stop the carrier to attempt the call again.
Fixed a bug where outbound calls to additional numbers(non-primary) in a contact were creating duplicate contact.