Mobile App - Inbound Call Transfer

You’ve been asking, we’ve been building — and it’s finally here! Inbound Call Transfers have officially landed on mobile
, unlocking smoother handoffs, smarter conversations, and total control right from your phone!
Already available for outbound calls, Call Transfer is now fully supported for inbound calls on the mobile app — giving you more flexibility to manage conversations in real-time, without dropping the ball.
Whether it’s handing off a lead to the right team member or escalating a client call with context, you can now seamlessly transfer live inbound calls to another staff member, choose between warm or blind transfers, and manage call participants — all on the go from your mobile app.
This feature is now live on the public beta for HighLevel and LeadConnector, with a full rollout coming soon.
⸻
🔄 What’s New on Mobile?
☎️ Inbound Call Transfers — Now Fully Supported
Once you answer an inbound call, you’ll now see a Transfer button on the top-right corner of your screen. Tap it to choose between:
•	Blind Transfer: Transfers the call and disconnects you from it.
•	Warm Transfer: Transfers the call, but keeps you in the conversation to provide context or listen in.
👥 Smart Participant Management — Stay in Control
Once you initiate a warm transfer, you can:
•	View all participants in the call via the scrollable bottom sheet
•	Choose to leave without ending the call during a conference call
•	End the call for all participants
•	Or remove other participants (like a staff member) from the call if needed
⸻
📲 How to Use This Feature?
1.	Answer an Inbound Call: Pick up any incoming call on your mobile app as usual.
2.	Tap ‘Transfer’ from the Top-Right Corner:
•.     Choose a staff member from your contact list, staff list, the dial pad or recent calls.
•	Select either Warm Transfer or Blind Transfer based on your handoff needs.
3.	Manage Participants (Warm Transfer Only):
•	Scroll up the bottom sheet to view call participants.
•	Use options to leave, remove others, or end the call for all.
Availability:
HighLevel v3.97.3 and above
LeadConnector v3.97.3 and above
White Labelled apps - Update to be requested