new
improved
Phone System
š Message Failed? Now Youāll Know Exactly Why
š„ Overview
Weāve upgraded how message delivery errors are displayed inside the
Conversations
page. Instead of confusing or technical error codes (like 30005
or 21610
), youāll now see clear explanations and helpful links when SMS or MMS messages fail to deliver.š Whatās New?
- Plain-language error messages are now shown inline on failed messages
- Each message includes a "Learn More" linkto a detailed support article
- Fully supported across desktop and mobile apps
- Helps you quickly understand and take action when a message canāt be delivered
ā” What You Need to Do
Nothing! This update is already live and applied automatically across your application.
š Why It Matters
- Gives you instant clarity when messages fail ā no more guessing what a code means
- Direct access to support resources makes it easier to resolve common issues
- Designed to save you time and provide more control, while support remains just a click away if needed
