Weāre excited to launch Competitor Analysis ā a powerful way to benchmark your business against local competitors and uncover review insights to stay ahead.
š Key Capabilities:
- Competitor Positioning Gridā Understand strengths vs. weaknesses through key themes. Interactive view lets you explore what customers love or complain about across you and competitors.
- Sentiment HeatMapā Visualise the emotional landscape of reviews (positive, neutral, negative). Click on any block to drill down into the actual reviews.
- Keyword & Theme Analysisā Discover trending strengths and weaknesses surfaced from customer feedback.
- Rating by Sourceā Break down competitor reviews across Google, Facebook, Yelp, Foursquare, TrustPilot and more ā all in one view.
- Reputation Score (0ā100) ā A weighted score combining ratings, review volume, and responsiveness. For Google specifically, see:
- Average Rating (e.g., 4.9ā)
- Total Reviews (e.g., 295)
- Average Response Time (how fast reviews are replied to)
- Response Rate (percentage of reviews that received a reply)
š§How It Works
Available under: Reputation āOverview -> Competitor Analysis
- Add competitors to monitor alongside your business.
- Compare reputation scores, review counts, and response behaviour.
- Explore sentiment HeatMaps and keyword themesby clicking through to real reviews.
- Use the positioning grid to identify what customers love or complain about.
- Drill into ratings by source (Google, FB, Yelp, etc.) to see detailed review and response metrics.
š” Why It Matters
- Benchmark your reputation health against competitors.
- Track not only ratings, but also how responsive businesses are to customer feedback.
- See which platforms (Google, FB, Yelp, etc.) drive the strongest results.
- Make smarter, data-driven decisions to boost market position.
Drop us a line at reshma@gohighlevel.com, reputation@gohighlevel.com or share on our ideas board, weād love your feedback! š