9th of April, 2026
Make voice calls without buying a phone number (using your existing phone number)
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What's new
You can now make voice calls directly from GHL using a phone number you already own, no need to purchase a GHL number first. This removes the biggest barrier to getting started with voice calling.
Previously, you had to buy a phone number before you could make a single call. Now, you can verify an existing number and start calling in under a minute.
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How it works
- When you open the dialer without a purchased phone number, you'll see the option to use your existing number
- Click on Use your existing phone number
- Enter your existing phone number which you want to show as caller ID for your outbound calls
- You will receive a call on your existing phone number. Enter the 6 digit code after answering the call to verify that you own this number
- You can now call yourself to try voice calling. To call others, you'll need to complete identity verification
- First call to own number
- After your first call, you'll be prompted to complete a one-time ID check using a government ID and selfie. This is required to place calls to contacts
- ID check using government ID and selfie
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Managing your Verified Caller ID
- To check settings of your existing phone number (Verified Caller ID), go to sub-account settings > Phone System > Phone Numbers > Verified Caller ID
- Under the 3 dot menu, you can enable call recording
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How to enable this under Labs?
- The agency admin needs to go to Agency settings > Labs
- Click on Activate Feature
- Enable it for the sub-accounts you want
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Good to know
- Call costs are the same as regular outbound calling
- Inbound calls continue to ring on your existing phone number as usual
- You can still make outbound calls from your existing phone number outside of GHL
- You can always purchase a dedicated GHL phone number at any time
- ID verification is needed once for a sub-account