🔔 Gentle Nudges for Disconnected Calendar & Video Integrations

🧭 Overview

When a

calendar or video conferencing integration disconnects

, users may not notice it immediately — leading to missed bookings, missing video conferencing links, or confusion due to broken sync. To help users

stay connected

, we’ve introduced a series of smart

reminders

delivered over time via email, SMS, or push notifications based on user preferences.

These nudges are designed to be helpful, not disruptive — encouraging users to take action while respecting their attention.

🚀 What’s New?

✅ Automated Reminder Cadence

If a calendar or video conferencing tool integration disconnects, users will now receive gentle prompts on
Day 1, Day 3, Day 7, and Day 14
, encouraging them to reconnect. The notification channel(s) (email, SMS, push) depends on the user’s notification settings.

✅ Frequency Limits

To prevent notification fatigue,
no more than four nudges
will be sent per disconnection event. After Day 14, notifications stop automatically.

✅ Auto-Cancel on Reconnection

As soon as the user reconnects their integration, all pending reminders are cancelled — no unnecessary follow-ups.

🔧 How It Works

A user’s calendar (Google, Outlook, iCloud) or video conferencing tool (Zoom, Teams, etc.) becomes disconnected
The user receives reminders on Day 1, Day 3, Day 7 and Day 14 via their configured channels.
The channels can be configured by navigating to
My Profile > Notifications > Calendar Notifications

🎯 Why This Matters

🛠 Helps users
stay connected
without having to check manually
⏰
Prevents missed bookings
or
missing meeting location links
due to unnoticed disconnects
📬 Honors communication preferences by using only opted-in channels
🙌 Reduces downstream support reach outs tied to calendar, events sync or video conferencing integration issues

Note: This feature is currently available for Meetings only. Support for Services will follow shortly.