Digital Fulfillment via Email Attachments & URL Access

What’s New?

We’re excited to introduce enhanced digital fulfillment capabilities for Ecommerce stores, enabling merchants to deliver digital products seamlessly via email attachments, external URLs, and instant access post-checkout—no login required.

Store owners can now choose how digital products are delivered with the following capabilities:

Multiple Digital Delivery Methods:

Deliver digital files directly via email attachments (for smaller files).
Share external content using URL-based fulfillment.
Allow customers to instantly access files or URLs from the Thank You page after purchase.

Smart Email Delivery Handling:

Files ≤20MB are automatically attached to order confirmation emails.
Files >20MB are delivered via a secure download button in the email.
Ensures reliable delivery without size limitations.

Direct Post-Checkout Access:

Customers can download files or access URLs immediately after checkout without needing to log in.
Download/Access buttons are available on the Thank You page and in emails.

Configurable Delivery Control:

New toggle: “Deliver Digital Products Directly After Store Purchase” in Store Notifications.
When enabled → instant delivery via email and Thank You page.
When disabled → fulfillment falls back to Customer Access Center (CAC).

URL-Based Fulfillment with Expiry:

Merchants can add external URLs as digital products.
Configure expiry durations starting from purchase time for controlled access.

How to Use It?

Go to Payments → Settings → Notifications in your store.
Enable the toggle “Deliver digital products directly after purchase for Store orders.”
While creating/editing a product variant:

Select “Digital Product.”
Upload a file or add an external URL with expiry.

Customize your order confirmation email (optional).
Save changes — customers will now receive digital products instantly post-purchase.

Key Points to Note:

If direct delivery is disabled, all files are delivered via the Customer Access Center by default.
New locations have direct delivery enabled by default.
On iOS devices, downloads may redirect users to a file list or CAC due to OS restrictions. If multiple files are present, users may need to download them individually for iOS devices.
Existing custom email templates must be re-saved to reflect the new download button behavior.
If no digital file or URL is attached, no download button will be shown in the order flow.

This update significantly reduces friction in digital product delivery, improves customer experience, and aligns Ecommerce stores with modern fulfillment expectations.

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