Take control of your SaaS subscription cancellations with our new custom cancellation experience — designed to help you retain more clients and better understand why they leave.
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What’s New
Step-by-Step Cancellation Flow
- Ask users why they’re cancelling
- Offer a custom discount to win them back
- Optionally redirect them to a custom external page
Set Up Discount Offers
- Choose the discount percentage and how long it should last
- If accepted, the coupon is applied to their next billing cycle
- (Currently available for V1 sub-accounts)
Cancellation Activity Logs
- See who cancelled, who accepted a discount, and why
- Track trends and outcomes right inside the SaaS Dashboard
Preview Before You Launch
- Test the cancellation flow with Preview Mode to see exactly what your clients will experience
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Why You’ll Love It
- Retain more clients with smart, timely offers
- Understand your churn with real data
- Offer a more polished offboarding experience
To setup your custom cancellation flow, go to
SaaS Configurator > Cancellation Settings
now!
