🚀 Conversations Usability Improvements

We have introduced usability improvements in Conversations new interface to reduce friction in everyday workflows. These changes specifically address challenges in bulk actions and internal comments, helping users move faster.

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What’s New?

1. Bulk Select Flow Improvement

Earlier, bulk actions appeared on the center panel, covering the chat history. This prevented users from reviewing conversations before selecting them. Additionally, clicking anywhere outside the checkbox would clear the entire selection, causing frustration and repeated effort.
Now, bulk actions are moved to the top, allowing you to view conversations and select them at the same time. Selections are retained even if you click elsewhere on the card. Clicking on a chat card opens the conversation without losing your selection, while clicking the checkbox adds/removes it from the selection, giving you a much smoother and more reliable flow.

2. Internal Comment - Faster Access

Previously, adding an internal comment required users to open the channel selector, scroll to find “Internal Comment”, add the comment, and then switch back to the original channel, making it slow and interruptive during active conversations.
Now, Internal Comment is available directly within the composer in a single click. You can instantly switch between replying to a customer and leaving an internal comment, making collaboration much faster and more seamless.