new

Conversations

Conversations: TikTok DMs and Comments automation 🚀

Overview

We’re excited to introduce TikTok DMs and Comments Automation — your all-in-one solution for managing TikTok conversations directly inside HighLevel.

Now, you can engage with your TikTok audience, automate replies, and capture leads without switching between tools. This update expands your omnichannel reach, helping you stay connected and convert faster.

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What’s New

TikTok DMs in Conversations:
View and reply to TikTok messages directly from your Conversation inbox.
Automated DM Flows:
Build TikTok DM automations for smooth, consistent communication.
Comment Automation:
Automatically reply to TikTok comments to boost engagement and generate more leads.

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How It Works

Connect TikTok DMs

Go to Integrations → TikTok and connect your TikTok account within your sub-account.
Once connected, incoming TikTok messages will appear directly in your Conversations Inbox.

Set Up Automations

You can now build both DM and Comment automations in the Automations module.

For DM Automations:

Use the trigger: Customer Replied

Add a filter: Reply Channel = TikTok

Choose the action: TikTok Interactive Messages to configure your automated response.

For Comment Automations:

Use the trigger: TikTok Comment(s) on a Reel

Select your TikTok account (and specify a post if needed)

Choose the action: Reply in Comment action to automate responses.

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Why This Matters

No more app-hopping or missed messages — everything TikTok now lives inside HighLevel!

This update helps you:

✅ Save time by managing all conversations in one place

✅ Engage faster with followers and prospects

✅ Turn TikTok interactions into real, trackable leads