What's New
We've upgraded the audio transcription capabilities powering Conversations AI, delivering significantly better voice understanding across customer conversations.
With this enhancement, Conversations AI now provides:
- Higher transcription accuracy for voice messages and audio notes
- Expanded support for additional languages
- Improved reliability and stability during audio processing
These improvements help the AI better understand customer intent from voice interactions, resulting in more accurate and natural responses.
How It Works?
1. Improved Voice Understanding
- Conversations AI now uses an enhanced speech recognition engine.
- Better recognition of natural speech patterns and conversational language.
- Improved handling of different accents and pronunciation variations.
- More accurate interpretation of customer intent from audio messages.
- Better performance when processing noisy or lower-quality audio recordings.
2. Expanded Language Support
- Audio transcription now supports additional languages, including:
* Arabic
* Belarusian
* Bengali
* Bosnian
* Croatian
* Gujarati
* Hebrew
* Kannada
* Macedonian
* Marathi
* Persian (Farsi)
* Serbian
* Slovenian
* Tagalog
* Tamil
* Telugu
* Urdu
- Existing support continues for major languages such as English, Spanish, French, German, Portuguese, Hindi, Japanese, Korean, Chinese, Italian, Dutch, Turkish, Vietnamese, Thai, and many others.
3. More Reliable Audio Processing
- Improved handling of transcription edge cases.
- Better recovery from processing failures.
- Reduced transcription interruptions.
- More consistent voice-to-text performance across supported channels.
Note:
- These enhancements are automatically available for all users who have enabled Respond to Audioin their Bot Settings. No additional setup or configuration is required.