Conversation AI - Services Calendar V2 Enhancements

What’s New?

Based on customer feedback, we’ve rolled out several enhancements and fixes to improve the Services V2 experience. These updates focus on better pricing clarity, smoother booking flows, and improved system reliability.

Pricing & Summary Enhancements

Staff-specific pricing is now only shown when there’s an additional charge.
Improved formatting of the booking summary for better readability.
When a variation is selected, the base service price is no longer redundantly shown.
Extra charges for staff are now clearly highlighted.
Fixed issues with staff override pricing to ensure accurate totals.

# AI & Knowledge Base Fixes

Resolved Service KB hallucination issues, improving response accuracy and reliability.

# Booking Flow & Selection Improvements

Fixed default variation selection issues.
Improved multi-service selection behavior for smoother booking experiences.
Staff selection toggle (on/off) now behaves correctly.
Booking links now support add-ons (previously impacted due to calendar limitations).

# Location Handling Improvements

Multi-location disabled
: Users will no longer be asked to select a location, and it won’t appear in the summary.
Single location setup
: Location won’t be asked during booking but will be displayed in the summary for clarity.

How It Helps You

These updates make the booking experience more intuitive, reduce confusion around pricing, and ensure more accurate AI-driven interactions leading to better conversions and fewer support issues.