Conversation AI - Auto Followup Enhancement

What’s New — Smarter & Context-Aware Auto Follow-Up for Conversation AI

We’ve rolled out a major enhancement to the

Auto Follow-Up

feature in Conversation AI!

Previously, bots would sometimes send

unnecessary or excessive follow-ups

, even after a conversation had clearly ended — for example, when a user was disqualified, not interested, or had already booked an appointment.

With this update, the bot is now

context-aware

and

intelligently analyzes the entire conversation

— including the last few messages — before deciding whether to send or cancel a scheduled follow-up.

This makes the bot more human-like, relevant, and respectful of user intent.

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💡 How It Works

No additional setup is required
— simply
enable Auto Follow-Up
, and this enhancement will work
by default
for all your bots.
The AI now evaluates the
conversation’s tone, intent, and context
before executing a follow-up.
Using
agentic detection
, it determines whether the conversation is still open or has ended.
If the user no longer requires assistance, the bot will
cancel the scheduled follow-up automatically
.

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When the Bot Won’t Follow Up

Here are scenarios where the bot will now

skip follow-ups intelligently

Example responses:

- “Sorry, you’re not in our service area.”

- “We don’t provide that service in your location.”

Example responses:

Example: “I don’t want to book an appointment.”
If the bot ends the conversation,
no follow-up will be triggered
.
If the bot continues the conversation, it will
reassess
if a follow-up is still necessary.

Example responses:

Example responses:

“Got it, Ryan. If you need anything else, feel free to ask.”
“Thanks for the chat. Talk soon!”
“That covers everything from my side.”
“Hope that helps! Always here if you need anything.”
hese indicate closure and no further follow-up is needed unless the user re-engages.

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#Why It Matters