new

Chat Widget

Chat Widget: Configurable AI agent name & call recording notice

👀 What’s New?

Custom AI Agent Name
: You can now set the
Voice AI Agent Name
directly from the Chat Widget builder. The chosen name is displayed in the live widget.
Call Recording Helper Text
: The UI now shows a clear notice: “
All voice AI calls made using chat widgets cannot be recorded.”
This will remain until recording support is added.

👷 How It Works:

Go to
Sites
>
Chat Widgets
> Open an existing Voice AI chat widget or create a new one and >
Agent
tab.
In
Voice AI Agent Name
field, enter the name you want customers to see (e.g., “BuilderAi”).
Save the widget; the name instantly reflects in the preview and live widget.
The
non-recording notice
is displayed in the Agent tab to set expectations for web voice calls initiated via the chat widget.

⭐ Why It Matters:

Brand alignment & clarity
: Agencies can present a friendly, on-brand agent identity in the widget.
Trust & compliance
: The recording notice prevents confusion and support tickets until call recording is supported for chat widget calls.

📝 Notes:

Affected Area:
Chat Widget Builder > Agent tab
.
Error messages now surface on
Save
and on
Get Code hover
where applicable.