new
Reporting
Agency Rolled-up Reporting: Whatsapp Metrics
You can now view WhatsApp performance across sub-accounts in Agency Rolled-Up Reports.
š Whatās New?
- Added Inbound and Outbound WhatsApp Metrics to the roll-up report cards.
- WhatsApp is now available in the column selection menu.
- WhatsApp charts are included in the Outreach widget for scheduled reports.
- WhatsApp column also added in the CSV export
š· How It Works:
- Go to the Agency view ā switch to the Sub-Accounts tab.
- Click on āColumnsā and select WhatsApp.
- Click Apply Columns to view the data.
š Important Note
- The metrics in the sub-account listing are displayed based on the userās browser timezone.
- On the WhatsApp Settings page, the count shown reflects number of conversations, whereas the Agency report tracks number of messages.
