Inbound Calls - Using Multiple Agency Accounts - Need Inbound calls to work across all accounts
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Jenn Troy
My team works in multiple GHLs, and multiple subaccounts within those GHLs. All day, every day. We need to answer inbound calls and make outbound calls in each agency account and each subaccount somewhat simultaneously. Curious who I could talk with to see how this feature would work for us while in multiple accounts and subaccounts at the same time.
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Dora Tarver
Yes, I use lead connector and NEED to receive ALL calls, not just the calls for the ONE subaccount selected in the Lead Connector APP. Currently if the Lead Connector App has TREE services account selected, then all my agency calls go to voice mail. I have to consciously select my agency account to received agency calls. :( otherwise all calls go straight to voice mail.
I need to receive ALL sub-account calls in Leadconnector when I am assigned. And the same for my team. Currently we are limited to ONE lead connector account to receive calls.
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Bram van Leuteren
Yes! We also have this issue. If our callcenter reps are in a different sub account it also doesn't ring them when they're somewhere else so they're not able to switch.
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Sean Redinger
Bram van Leuteren add them as a user to every account. --> Select them as the user for incoming calls.
Have them download the HighLevel app + LeadConnector app. Select "ring app"