Call Scripts for Call Center / Clients or us + Ability to see them on mobile
under review
K
Ken
Since HL wants to cover the complete funnel (from the lead gen to the close), having the possibility to display Call Scripts during calls would be a giant step forward.
If you or your client are calling leads from HL or you're set up with a Call Center, imagine the impact of having scripts in HL. Those scripts could even be filled with the contact's custom fields. This would create personalized scripts to boost your sales team by 10x.
Sharing a snapshot? Share your scripts as well! A tab could be created under "Phone Calls" for this feature.
In an ideal world, there would be a trigger to assign a script to a user. If a user purchases X, responds to x, opts in from x form, assign x script for the next call.
HIGHLVL-I-815
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M
Matan Michael
Something like this. It allows for Scripts, Intake Forms (Questionnaires), allow us to send a text from a call box, add automations, add notes, etc.
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Jay Martin
Can we have call reporting work as well - calls to voicemail show as answered still and workflow reporting on IVR's doesnt pull into the Call reports....
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mike jones
Custom scripts. for your agency with conditional logic. Approved app in the G H L marketplace also for 2 years now . Have a look at the photo you. can see custom. scripts, but in the tabs you have options for multiple scripts. custom email, internal chat amongst the team. More importantly, you can see total calls made how many sales are made conversion percentage Not to mention being able to see calls and queue on how many leads are in your list.
R
Rich Warren
Please Vote and Check out this post on upgrading the Power Dialer capabilities: https://ideas.gohighlevel.com/ad-reporting-and-attribution/p/using-smartlists-for-power-dialer-instead-of-workflows
E
Edison Lopez
I imagine we would be able to click on a button on the dialer and it would open a Lightbox with the script in it and the dialer buttons at the bottom. Here is a quick mock up I made.
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Daniel Hartzheim
Yes! This would be amazing. For clarity, your last paragraph with the example use case is really about a HL Contact, not a HL user. You might edit your text to help the dev team understand the use case better.
S
Shivam HighLevel
under review
E
Eric Abel
Shivam HighLevel - Still reviewing?
W
Will Voorhees
Shivam HighLevel When will this be in progress?
D
David Frunza
1.1k and no team response?
I wanted to build a script in the notes but when I fill custom fields later they don´t get updates in the notes. Should be already in GHL imo.
L
Lemar Molina
Already built fully integrated- lmk if I can assist
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Daniel Martins
Lemar Molina: I would like to know more about
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Lemar Molina
Daniel Martins: Hello Daniel how can I assist?
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Stephan Galarneau
Lemar Molina: Hi Lemar, how can we have this template ? contact me on my whatsapp 1-829-643-4388 thanks
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Lemar Molina
Stephan Galarneau: hello Stephan, contacting you now
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Stephan Galarneau
Lemar Molina: still waiting Lemar ;-)
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Lemar Molina
Stephan Galarneau: I already sent you a message on Facebook
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Eugene Britz
Lemar Molina: please contact me on this eugene@crmsolution.co.za
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Nick Daugherty
Lemar Molina: It looks like you're using a separate 3rd-party system that is iframed into GHL, rather than using the built-in phone system provided by GHL.
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Andrew Majdlik
Lemar Molina: can you please reach out to me as we’d love to get similar setup.. +61412883057
WhatsApp is fine too
L
Lemar Molina
Andrew Majdlik: I will reach out to you later today.
J
Justin Sides Jr.
Update on this?
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