Currently, enrolling a contact into a workflow when a coupon code is manually applied or edited on an existing appointment is not supported. While the Coupon Code Redeemed trigger works for standard front-end checkouts, it does not fire when staff apply a discount on the backend after a booking has already been created. Additionally, the Coupon Code Applied trigger lacks contact-level enrollment context for post-booking edits.
Use Case / Why This Matters:Service-based businesses frequently apply discounts after an initial booking (e.g., loyalty discounts, multi-service adjustments, or promo codes provided over the phone). Without a workflow trigger that captures the contact record upon manual coupon application:Opportunity values do not automatically update to reflect the new discounted price.Invoices cannot automatically regenerate or adjust to match the updated appointment total.Automated SMS/email notifications cannot be sent to confirm the discount with the customer.
Requested Solution:Add a workflow trigger (or expand the existing Coupon Code Applied / Redeemed triggers) to fire with full contact and appointment data whenever a coupon is manually added or updated on an existing appointment in both the web app and LeadConnector mobile app.