Voicemail Trigger
M
Matthew Parker
Currently the voicemail Call Status trigger is not working when an inbound call goes to our voicemail.
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S
Sales & Marketing
Merged in a post:
' Call Status - Voicemail ' Trigger Should Activate Once a Voicemail is LEFT
J
John Flaniken
The ' Call Status - Voicemail ' Workflow Trigger activates as soon as our voicemail recording begins playing... (Ex: "Hi you've reached John, please leave a message.")
People often hang up after the recording starts playing but before they actually leave a message.
I need my workflow to trigger when someone LEAVES a voicemail, not when someone merely gets to the voicemail recording part of the phone call..
S
Santiago Rivera DMPO
I opened a support tkt with client support, I just ran into the same bug, it still does not trigger with only selecting Call Status = voicemail. According to HighLevel Support Portal I found the following, "How does it work?
The trigger monitors incoming calls and activates when one of the following conditions occurs:
The call was missed (no answer).
The line was busy during the call attempt.
The caller left a voicemail.
When such an event happens, the trigger fires and can start a predefined workflow—like notifying team members, logging the call details, or scheduling follow-ups." It appears not to be working still 4/3/2026