Unsubscribe link on internal email notifications
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Andrew Tye
When we send an internal notification email via automation there is an unsubscribe link automatically added to the bottom. Typically the salesperson forwards these internal notification emails to a customer (e.g. the internal notification is for a form submission, and then salesperson forwards that to the customer with notes added). The issue is that if the customer clicks on the unsubscribe it unsubscribes the internal salesperson's email and they stop getting internal email notifications. This confuses customers because they think they unsubscribe when they don't. And it causes us (our clients) to lose leads because they can no longer receive internal email notifications (since they were unsubscribed). Internal emails and customer emails are different in HighLevel and there should be a way to remove the unsubscribe link for internal email notifications.
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T
Tanner Blankenship
Same issue here. I forward these to customers so there is no confusion as to their form selections, date of events, and other information that they selected. It is also a huge time saver to just forward and not retype these. Apparently one of my customers hit the "unsubscribe" and it kicked my email. I spent days trying to figure out why I stopped getting internal notifications.
The inability to toggle this feature off is a bad feature for "internal notifications"
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Michael D. Milson
We need far more control over the whole unsubscribe process. How it works, where it is implemented, what it looks like, etc.
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Fabian Reinhardt
Agreed, need a way of disabling this please. This is causing them to be added to our customer service replies, where it really doesn't make sense to have an unsubscribe link, as these aren't marketing messages.