Unsubscribe link on internal email notifications
A
Andrew Tye
When we send an internal notification email via automation there is an unsubscribe link automatically added to the bottom. Typically the salesperson forwards these internal notification emails to a customer (e.g. the internal notification is for a form submission, and then salesperson forwards that to the customer with notes added). The issue is that if the customer clicks on the unsubscribe it unsubscribes the internal salesperson's email and they stop getting internal email notifications. This confuses customers because they think they unsubscribe when they don't. And it causes us (our clients) to lose leads because they can no longer receive internal email notifications (since they were unsubscribed). Internal emails and customer emails are different in HighLevel and there should be a way to remove the unsubscribe link for internal email notifications.
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F
Fabian Reinhardt
Agreed, need a way of disabling this please. This is causing them to be added to our customer service replies, where it really doesn't make sense to have an unsubscribe link, as these aren't marketing messages.