Twilio Error Handling | Voters

Twilio Error Handling

under review

Core Platform

May 4, 2023

Mario Aldayuz

This is a great idea. It would be really nice to get notified.

andrew@cusackproperty.com

GHL shows the SMS as Unsuccessful, yet I can't trigger a workflow to handle this????!!!!

Team ReadyMade

A Phone number health dashboard at the agency level would be extremely helpful

Kyle Roelofs

Team ReadyMade a dashboard would be amazing

Mitran Kumar

We need filters based on if number is textable or not so also automations and filters based on all type of twilio error codes so we can also we are paying for validation but it doesn't help if we need to send text first to validate can't we have a bulk validation feature

Mark Adair-Rios

We need this yesterday!!!! Fake numbers creates a headache for us. Shouldn't be too hard allow us to add the Twilio Error code to a custom field and create automations that delete the leads from that.

Leonidas

Glad I found this.

Please include errors 30003, 30005 (and all subsequent error codes) as conditional variables. People are putting in fake numbers sometimes into our forms.

Jon Schwartz

need triggers for any and all Twilio errors. the current triggers with Twillio errors are not solving the problem of knowing when a text is rejected by Twillio

Wade Lester

This is probably the most Important Urgent UPDATE REQUEST EVER, here is reason and use Case:

TCPA Risk Mitigation! GHL users have no way of knowing or stopping an automation sending SMS when the message has been filtered or blocked via Twilio error. True Example: Lead gets SMS , first message requires STOP first message fails to send however second message is successful that does not have STOP opt out language this is Violation big fines.
Without being able to trigger on these errors SMS still send and all parties get charged , a trigger would allow us to determine which errors each user wants to flag or stop etc.
Carrier filtering errors a trigger can notify us so we can monitor what keywords flag them and change our scripts

many many more options however TCPA risk mitigation is biggest

Douglas Ward

Wade Lester Amen!

Core Platform

Merged in a post:

Trigger Twilio validation: Add "Is valid" with error code

Rudy SOM

Actually we have a trigger "if number is not valid", would be nice to get the opposite: "is number is valid" ! (like call him if valid)

August 10, 2023

Core Platform

Merged in a post:

Additional Twilio Error Code Triggers

Jacob Radcliffe

We need more options to filter/opt-out contacts that have additional codes on them for carrier filtering, etc. The current trigger for twilio errors is pretty limited.

August 10, 2023

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