Reply To Existing Email Thread Via Workflows
M
Matt Cavanaugh
For email conversations that are now on autopilot with AI it would be great to be able to respond in same thread via workflow.
One possible way this could be accomplished is by making a unique email thread ID that can be accessed via workflows.
For example, when putting a send email action in a workflow there could be an option to copy the unique email thread id.
when setting up a send email action there could be 2 options.
- Start new thread
- Reply to existing thread. - when replying to existing thread it could allow you to use the value in a custom field or value.
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R
Randolph Taylor
I realized something that proves this feature is possible right now: The functionality to grab the email history already exists in HighLevel.
If you click "Forward Thread," the system successfully grabs the entire conversation history and pastes it into the body.
To the HighLevel Team: Please just apply that exact same "Forward Thread" logic to the "Reply" button! The code is clearly already there. The only reason our replies look "naked" and unprofessional is that the Reply button isn't triggering the same history-grab that Forwarding does.
To other users (The Workaround): If you absolutely need the email history to show up (so the client sees the context) but want to stay inside GHL, don't click Reply.
Click "Forward Thread" instead.
It will paste the full history into the body.
Manually paste the client's email address back into the "To" field.
Send.
It’s an extra step, but it forces the system to include the thread history until they fix the native Reply button.
R
Randolph Taylor
This is critical. Currently, HighLevel acts more like an SMS blaster than an email client. When we reply from inside GHL, it sends a 'naked' message without the previous email history appended. This breaks the professional context for our clients and forces them to dig through their inbox to understand what we are replying to.
The Fix We Need:
Native Threading: Replies sent from GHL must automatically append the previous email body (quoted text) so the client sees the full conversation history, just like Outlook or Gmail.
Gmail Sidebar/Extension: If you can't fix the internal threading, please give us an official Chrome Extension that creates a GHL Sidebar inside Gmail. Let us view Contact Tags, Pipelines, and Notes directly in Gmail so we can reply there (where threading works) without losing CRM data.
Right now, I am forced to reply via Gmail to maintain professional threads, which defeats the purpose of an 'All-in-One' inbox. Please prioritize this
K
Keith Besherse
Core Platform Sales & Marketing https://ideas.gohighlevel.com/automations/p/custom-reply-to-email-address-option-within-automations-workflows
E
Edward J Marsh
I request that you merge all of these threads so you can see how many requests there are and will actually make this basic function available:
K
Keith Besherse
K
Keith Besherse
https://youtu.be/ZqREA6l5h7o, Ideas Board Finds: reply to email address
J
Jared D Auld
I believe this is "under review" here https://ideas.gohighlevel.com/conversations/p/reply-in-thread
I
Izzy Hewage
This is a must have!
C
Christian Clark
support Support GHL
C
Christian Clark
This would definitely help with making the emails feel real and genuine if you reply within the thread - not just sent by a robot.
S
Seth S
Commenting for support
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