C
Claudia Whetstone
is this for LC phone validation trigger? We need to filter landline phones and SMS phones - both show DND SMS, however landline is system generated NOT customer DND SMS.
S
Susie Sun
Any update on this?
U
Umar Farooqi
You can add a workflow action which will call phone number validation API to verify the number and update the contact with a custom field telling if number is valid or not. You can then send SMS based on this information.
One of our clients is doing this with us and around 10% of all of their numbers were not messaging enabled.
You can reach me out wyatt@postack.dev. I can get you setup.
C
CJ | Better Biz Marketing
A
Andrew Batchelor - SFUAI
General settings validate number not working? Use case. Bulk uploaded contacts. Then added them in bulk to a workflow. SMS failed (eg due to number being a landline), but number not added to SMS DND. Multiple retries, causing very high failure stats, and temp suspension.
Reported as ticket. 1883208
H
Heath Donald
Andrew Batchelor - SFUAI
Is this still happening!? Its happening to us as well.
Our expectation is the validation tops all SMS but it appears it allows the first to go though causing high failure rates and susceptions.
R
Robert Dicks
This will be great for forms and surveys 👍
Core Platform
under review
M
Mezri Brigui
Core Platform: any updates ?
J
Jakin Harper
Yes! Definitely needed. I have the same feature request, but specifically for the chat widget:
S
Shane Johnston
I'm getting a lot of invalid phone numbers and spam numbers. This is a very much needed feature. Please add it soon.
D
David Holland
This would be great to have a mid form or Survey OTC validation.
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