Current Behavior:

When a wait step extends past the Advanced Window, the system continues counting down in real time overnight, exhausting the delay before business hours reopen. This creates severe issues for team SLA tracking and lead distribution, as staff are deprived of their allotted response windows when the office opens.

Requested Behavior:

Add a setting for wait steps to pause the countdown when outside the Advanced Window and resume the remaining time once the window reopens (e.g., if a 30-minute timer starts at 4:15 PM and business hours end at 4:30 PM, the timer should pause with 15 minutes remaining and finish at 7:45 AM the next morning).

Impact:

Eliminates complex multi-branch workaround stacks and ensures accurate tracking of staff response SLAs.