IVR Call Reporting
B
Benjamin Kraft
Please update the call reporting to accurately mark answered/missed IVR calls in the call reporting and conversations tab. We can't tell our clients that they will have call reporting and then have it show that every call was answered.
The system already knows that the IVR call was answered or missed in the automation, but every single call is included as "completed" in the reporting AND the conversation.
This needs to be addressed ASAP.
Log In