badly need this as a visual cue when an automation is triggered

As a workaround, we're using the Webhook automation to hit GHLs own API to add the internal comment. You can do this for lots of stuff that isn't directly supported via Automations.

we should merge with this https://ideas.gohighlevel.com/automations/p/internal-comment-via-automation

Clients are using this over notes.

It would also be good to add an internal comment in the conversations tab as clients are having a hard time knowing if a call is a voicemail, call drop, etc.

An internal note next the call would help.

internal comment triggered from automation would be a very powerful feature. Let's see an interesting scenario: the contact has a ticket in an external system. The ticket is closed, and it triggers a webhook to our GHL. Instead of adding a typical note , I want to add an internal note to see it in the conversation thread with this client and notify in the internal note a specific person from my team.

This would be very huge. I see a growing need for this as thing need to be communicated between teams but readily visible and not hidden in notes.

Love this feature and would be awesome if, similar to a note, it could be created through a workflow.

I’ve been thinking about this more and more since I first saw it last week. This would be seriously powerful.

One additional use case that just came to mind: imagine receiving an email externally (e.g. via Google Workspace), starring it in Gmail, and then using Zapier to publish that email as an internal comment in GHL. This would allow teams to pull those external emails into the Conversations tab, so staff can view everything in one place—which is exactly the point of the Conversations tab.

This kind of visibility would be a game-changer for client communication workflows. Would love to see this implemented!

Keith Besherse do you agree too? I feel like you would.

awesome idea Rohan Williams