Instagram
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Paul Duncan
For Fb & IG workflows don't have a filter option for "Story Mentions"
On Instagram, when somoeone mensiones someone else in a story, Instagram automatically adds that as a DM message as well as an Instagram notification.
this messes up out GHL workflows if anyone is using an "Auto Reply" Workflow.
What happens is every time someone on IG mentions the IG account that's connected to GHL, the GHL auto reply workflow triggers and sends a message like:
"We'll be with you shortly. Is there anything else you'd like to add to the message?
{{ custom_values.business_short_name }"
GHL will send this message on every story mention and there is not way to stop it besides completely turning off the auto reply workflow.
If the workflow is running like this the business looks really unprofessional and looks like they don't know how to run their computer systems in front of their IG followers.
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Paul Duncan
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