With the recent change of Meta, some contacts now arrive identified by a username instead of a telephone number (for example, contacts that type on WhatsApp and arrive without a registered telephone field).

This is causing the Conversations AI action within the automations to be skipped for the reason “No Phone number”, since the action depends on the existence of a telephone number to be able to execute.

This directly affects automations that we already have configured and working, and would force us to modify several flows if it is not solved. It would be very helpful if the Conversations AI action could also be executed when the contact does not have a telephone but does have a valid identifier (such as the WhatsApp/Meta username).