Add User Replied in Workflow
J
John Yao
When we use Customer replied to trigger an event, most of the time, we also want to check if the user/agent replied or not, and if they replied, what they replied, please add in this action and trigger as well.
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m
mohmd abdelrazek
This is a much-needed feature. We currently can’t reliably trigger workflows based on whether an assigned user/agent has replied.
For use cases like SLA enforcement (e.g., reassigning a lead if no response within 60 minutes), this is critical. Current workarounds with tags or pipeline updates are unreliable.
Adding a “User Replied” trigger/condition would significantly improve automation and response tracking.
S
Sales & Marketing
Merged in a post:
USER REPLIED ACTION OR TRIGGER
S
Steven G
This is desperately needed for so many reasons just ADD it already PLEASE
R
Rick Chand
I'm not sure if this quite taps into the frustration that made this post, but here's mine:
There's a "Customer Replied" trigger that does catch any user replies to an email...but there's no way to figure out what email the reply was to without specifically checking/filtering the subject line or something similar.
It's frustrating that we can read the subject line, body, and attachments of an email reply in a workflow...but there's no way to tell what specifically the email was in response to. Personally, it would be incredibly helpful to know who specifically the user's reply was sent to.