A while ago HighLevel added a MUCH needed feature to Email Campaigns: the option to "Set a custom reply-to address for this campaign."

But the same option was NOT added to email actions within Workflows.

This is a shame, because...

One of the most beneficial uses of this new feature is to bypass the dedicated subdomain address as the reply-to (e.g. @email.yourdomain.com) which HL uses for tracking, and bypassing this is great if the emails you send from HL look like they are "from staff in your company" but those same staff don't USE HighLevel for email communications and would never see a reply within HL, so instead you just want recipient replies to go to the actual "Sent From" email address (e.g. @yourdomain.com) so the staff member receives the reply.

BUT often times for this use case we're using Workflows to send emails that look like they come from staff, and if we use Workflows instead of Campaigns we don't have this option.