Add Custom Reply-to Address to Workflow Email Action
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Justin Showers
A while ago HighLevel added a MUCH needed feature to Email Campaigns: the option to "Set a custom reply-to address for this campaign."
But the same option was NOT added to email actions within Workflows.
This is a shame, because...
One of the most beneficial uses of this new feature is to bypass the dedicated subdomain address as the reply-to (e.g. @email.yourdomain.com) which HL uses for tracking, and bypassing this is great if the emails you send from HL look like they are "from staff in your company" but those same staff don't USE HighLevel for email communications and would never see a reply within HL, so instead you just want recipient replies to go to the actual "Sent From" email address (e.g. @yourdomain.com) so the staff member receives the reply.
BUT often times for this use case we're using Workflows to send emails that look like they come from staff, and if we use Workflows instead of Campaigns we don't have this option.
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George Fragkos
Please add this feature as soon as possible!
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Connor MacNeil
This 1000% is needed! It comes standard in almost every other email platform.
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Marcus Mazza
Please please add this feature... it is such a headache that replies to automation emails only show up in conversation thread or if you do want yoru staff to receive the replies in their GMAIL accounts for example you have to setup email forwarding but the worst part is you can't setup who the email gets forwarded to based on the email that the contact was replying to... so it's basically useless because you don't want reply meant for a sales rep to go to your customer support email or vice versa.... I can't believe it works like this right now.
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Dea Panganiban
Our use case:
We use workflow to send marketing campaigns. Our contacts are assigned to the sales team but it is our customer support team that needs to reply back to anybody responding to the campaign. We want to specify our CS team as the 'reply-to' address so they can respond within our set Response Time metric (which is under 1 hour). Currently, they have to scour the Conversation to find those replies which is not ideal.
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Keith Besherse
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Josh Cogar
It's crazy that this isn't an option. Creating a subdomain for marketing to protect your main domain credibility is industry standard. But the reply to field not being per user is just ludacris. And the UX is awful. One user changes the reply to in their profile and it changes it for all users in that sub-account, with no warning! Absolutely horrible UX. Shockingly bad I'm sorry to say. In Keap, we could set the reply to address per email! GHL needs to fix this ASAP!!!
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Julian Tomkins
Yes. please add this. We really need it!
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Rebecca Gonzales
Please! This is a necessary feature.
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Mason Kimball
Agreed, would love to have conditional Reply-To Emails depending on the automations my team sends so that we aren't limited to one single reply-to address for automations going out for our different sales members
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Mark Hays
This feature would make a huge difference for us as well. Many of our automated emails are designed to look like they come from specific staff members, but the current setup causes replies to go to the Conversations tab instead of their personal inboxes. This creates confusion for our team and delays in responding to clients, which can significantly impact our customer relationships and overall efficiency.
By adding the ability to set a custom reply-to address within workflows, we could ensure replies go directly to the intended staff member's inbox. This not only streamlines communication but also maintains a professional appearance for our email interactions. The absence of this feature has been a pain point for us, and addressing it would greatly improve how we utilize Go High Level in our day-to-day operations.
Please prioritize adding this functionality to workflows—it’s a small change that would make a massive impact for businesses like ours.
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