Add Custom Reply-to Address to Workflow Email Action
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Justin Showers
A while ago HighLevel added a MUCH needed feature to Email Campaigns: the option to "Set a custom reply-to address for this campaign."
But the same option was NOT added to email actions within Workflows.
This is a shame, because...
One of the most beneficial uses of this new feature is to bypass the dedicated subdomain address as the reply-to (e.g. @email.yourdomain.com) which HL uses for tracking, and bypassing this is great if the emails you send from HL look like they are "from staff in your company" but those same staff don't USE HighLevel for email communications and would never see a reply within HL, so instead you just want recipient replies to go to the actual "Sent From" email address (e.g. @yourdomain.com) so the staff member receives the reply.
BUT often times for this use case we're using Workflows to send emails that look like they come from staff, and if we use Workflows instead of Campaigns we don't have this option.
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Dea Panganiban
Our use case:
We use workflow to send marketing campaigns. Our contacts are assigned to the sales team but it is our customer support team that needs to reply back to anybody responding to the campaign. We want to specify our CS team as the 'reply-to' address so they can respond within our set Response Time metric (which is under 1 hour). Currently, they have to scour the Conversation to find those replies which is not ideal.
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Keith Besherse
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Josh Cogar
It's crazy that this isn't an option. Creating a subdomain for marketing to protect your main domain credibility is industry standard. But the reply to field not being per user is just ludacris. And the UX is awful. One user changes the reply to in their profile and it changes it for all users in that sub-account, with no warning! Absolutely horrible UX. Shockingly bad I'm sorry to say. In Keap, we could set the reply to address per email! GHL needs to fix this ASAP!!!
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Julian Tomkins
Yes. please add this. We really need it!
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Rebecca Gonzales
Please! This is a necessary feature.
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Mason Kimball
Agreed, would love to have conditional Reply-To Emails depending on the automations my team sends so that we aren't limited to one single reply-to address for automations going out for our different sales members
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Mark Hays
This feature would make a huge difference for us as well. Many of our automated emails are designed to look like they come from specific staff members, but the current setup causes replies to go to the Conversations tab instead of their personal inboxes. This creates confusion for our team and delays in responding to clients, which can significantly impact our customer relationships and overall efficiency.
By adding the ability to set a custom reply-to address within workflows, we could ensure replies go directly to the intended staff member's inbox. This not only streamlines communication but also maintains a professional appearance for our email interactions. The absence of this feature has been a pain point for us, and addressing it would greatly improve how we utilize Go High Level in our day-to-day operations.
Please prioritize adding this functionality to workflows—it’s a small change that would make a massive impact for businesses like ours.
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Trevor Howard
Yes, please do this! Every system I’ve used does this so I never thought much of it until using GHL and my clients getting confused and my employees missing emails. It’s having a big negative effect on my business and on my clients that we setup with GHL. Please do this!
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Josh Cogar
Trevor Howard Agreed. I would hope this would move to the top of their dev priorities. The CS agent acted like it was no big deal, but it has a huge impact on our business.
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Troy Howard
Yes, we need this feature. We switched from Infusionsoft where we had created hundreds of automated emails that looked like them came from our staff but where sent by Infusionsoft. If a client replied, the reply was sent to our staff's email inbox. We have staff missing important emails because the replies are going to the Conversations tab instead of the staff's email account. By simply allowing us to "Set a custom reply-to address for this workflow." we can ensure that they get the replies in their actual email inbox. I understand that tracking is great, but tracking doesn't matter much if our staff are missing replies from our customers.
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Josh Cogar
Troy Howard Same - we transitioned from Keap as well. I was absolutely shocked to find this missing in GHL. Huge oversight IMHO.
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Doug Demagistris
Really need this feature!
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