Currently, when a message is sent through a Marketplace App such as CloseBot, the Message Details panel displays:

"Marketplace App (Only visible to agency): CloseBot"

This information is only visible to agency users and is hidden from subaccount users.

Requested Enhancement

Provide an option for agencies to allow subaccount users to see message attribution from Marketplace Apps (such as CloseBot) within Message Details.

Potential implementation options:

Agency-level toggle:

"Allow subaccount users to view Marketplace App message attribution"

User permission:

"View Marketplace App message sources"

Display a simplified label such as:

Sent by CloseBot

Sent by AI Assistant

Sent by Marketplace App

Use Case

Many agencies deploy AI-powered conversation tools like CloseBot inside client accounts. When venue owners, sales teams, and staff review conversations, they often need to know:

Whether a message was sent by a human team member or AI

Which messages were generated by CloseBot

Whether the AI handled a conversation correctly

How AI performance compares to manual responses

Whether a particular response requires follow-up or intervention

Currently, only agency users can see this information, creating confusion for subaccount users who are actively managing conversations.

Business Impact

This enhancement would:

Increase transparency between agencies and clients

Improve AI adoption and trust

Reduce support requests asking who sent a message

Improve troubleshooting and quality assurance

Help teams audit AI-driven conversations

Make Marketplace App integrations more valuable for end users

Example

Current:

Message Details

Marketplace App (Only visible to agency): CloseBot

Proposed:

Message Details

Sent By: CloseBot

Marketplace App: CloseBot

(or)

Message Details

AI Generated: Yes

Source: CloseBot

Why This Matters

As agencies increasingly deploy AI solutions through the Marketplace, subaccount users need visibility into how conversations are being managed. Providing message attribution at the subaccount level would improve accountability, transparency, and user confidence while maintaining agency control through permissions.