Voice AI shouldn't answer "scam likely" and robo calls
N
Nikola Nestorovic
We are getting automated tags for calls who might be scam, we could have an option if we don't want Voice AI to answer those calls and maybe even put them automatically to Incoming DND list.
If the Voice AI recognize that the call is robocall, he should just hang-up and not continue to try to have a conversations with another bot.
Log In
N
Nick James
I have the same issue. Here's an idea... What about adding a very basic IVR style setting in the 'phone number configuration settings' next call recording and the call recording announcement setting where we can check a box to also turn on a 'press X to continue' annoucement... which works whether the cll is being recorded (or not) and then proceeds to the Voice AI agent to handle the rest of the call. The settings could be such that the sub account owner could choose 'any' digit to be used to proceed to the next step. Thoughts?
T
Thomas Johnson
Yes I have two AI bots going back and forth about a Google business listing almost daily. Basically wasting my money. Definitely would be great to detect it, hand up and block them from calling again
M
Matthew Johnson
One of my biggest frustrations. All the spam calls..