AI Prompt - Outbound (schedule appointment) vs Inbound (collect contact info + schedule appointment)
C
Collin Siverts
If I have an inbound AI agent, I'd want the AI agent to collect the caller's information, but if I have an outbound AI agent, presumably that calls someone based on a form fill, I don't need to re-collect their information. Therefore, it would be helpful to have a way to modify the outbound AI prompt so that the AI agent doesn't ask for the information it already has. Also, I realize I could clone the agent, but then I'd have to assign a new phone number to an outbound AI agent vs the inbound AI agent.
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A
Abner Diaz
Excellent if this could be solved