Missed Call Text Back NEEDS Compliant Time Restrictions
B
Brian Del Terzo
Texts should generally be sent between 8 AM and 9 PM (recipient’s local time) to comply with TCPA rules here in the U.S. Some state laws have even stricter restrictions, further increasing the risk of non-compliance.
The ability to set active rules around when a missed call text back can send is essential to the ease of enabling this feature while ensuring compliance. Currently, without built-in time restrictions, both Go High Level and its users are exposed to potential TCPA violations, which could lead to legal consequences, customer complaints, and reputational damage.
By implementing time-based controls within the platform, users can confidently enable missed call textbacks without the risk of violating federal or state laws. This enhancement would not only protect users but also reduce liability for Go High Level as a provider of the technology.
I strongly encourage the addition of time restriction settings to ensure that this feature can be used safely, effectively, and legally.
Log In
B
Brian Del Terzo
What are we waiting on here? Your own team has acknowledged that this is a critical issue with GoHighLevel's missed call text back feature as it relates to TCPA compliance. The platform doesn’t offer built-in time-based restrictions for this feature, yet all marketing suggests it's as easy as flipping a toggle... which puts both users and GoHighLevel at immediate risk of non-compliance. The potential fines for sending text messages outside of TCPA guidelines can range from hundreds to thousands of dollars per message.
This needs to be addressed with urgency, not just with workarounds, but with a proper fix that protects everyone using the platform.
#TCPACompliance #MissedCallTextBack #GHLCompliance